We makes Cross-Border Trade Easy

When you get started. You should analysis what products are you going to sell. Are they craftsmanship or handmade products? Or white label/unbranded/generic products? Or even some well established branded products? You should also try to start with one or two countries in which most of your target customers located.

We have already mentioned the disadvantage of selling products in online marketplace(s). Once you have get familiar with them. You should start putting resources on building your own online store. You can choose between different SaaS (Software as a Service) eCommerce platforms (For example, Shopify, Bigcommerce, Volusion, etc) or using open sources eCommerce software solutions (For example, Magento, Opencart, WooCommerce, etc). Again try doing research on some of these solutions first to see which fit your needs. We recommended if you do not have enough budget to hire web developers or system administrators to work for you, you should go for those SaaS solutions.

Last but not least, once your business grows bigger, you should think of ways to improve the workflow of your business and see you can handle the increasing orders and customer inquiries more efficiently. By using a customer journey map, it helps you to identify and tell you the whole story of customer's experience. After that, you can pinpoint the problem and see where it should be improved. For example. If customers usually complains about the shipping time of their orders. You should consider to use other express logistics services like DHL, Fedex or UPS instead of using local post office services. On the other hand, if customers complains about a long inquiry time or their inquiry did not address correctly and effectively. You should consider to review your after sales service like return policy or RMA process, as well as employ customer service software and support ticket system.